Cancellation & Refund Policy

Clear cancellation and refund arrangements for TJ ROCCOS MANAGEMENT professional support services.

Service Cancellation Terms

TJ ROCCOS MANAGEMENT provides professional contract administration and back-office support services arranged according to individual client requirements.

This policy explains how cancellation requests, refunds and service adjustments are handled in a clear and practical way.

1. Cancellation Requests

Clients may request cancellation by contacting TJ ROCCOS LTD through the official communication channels.

Cancellation requests must include the client name, service details and the reason for cancellation so that the request can be reviewed accurately.

The cancellation date will be based on the date the written request is received.

2. Refund Eligibility Schedule

Refund levels depend on the time between the cancellation request and the confirmed service start date.

100% Cancellation 4 or more days before service start

80% Cancellation 3 days before service start

40% Cancellation 1 day before service start

0% Cancellation on service day or after work begins

3. Situations Eligible For Cancellation

Cancellation requested before the agreed service begins.
Duplicate service requests submitted by mistake.
Service requirements change before project preparation starts.
Both parties agree that the requested service is no longer required.

4. Situations Not Eligible For Refund

Cancellation requests received after the service has started.
Work already completed according to the agreed service scope.
Incorrect information supplied by the client affecting service preparation.
Failure to provide required information needed to complete the agreed service.
Appointments or consultations missed without prior notice.

5. Refund Processing Time

Approved refunds are processed after the cancellation review has been completed.

Refund confirmation will normally be provided within 5 business days after approval.

After processing, the receiving time may vary depending on the customer’s financial institution and account processing procedures. In most cases, refunded amounts are expected to appear within 5-10 business days after processing.

6. Service Changes Instead Of Cancellation

Where appropriate, clients may request a change to the service schedule or requirements instead of cancelling the service.

Any changes will be reviewed according to project progress, available resources and the updated service requirements.

7. Disclaimer

TJ ROCCOS LTD provides professional administrative support services based on information supplied by clients.

The company is not responsible for delays, incomplete service preparation or changes caused by missing information, delayed communication or circumstances outside reasonable control.

Refund decisions are based on the actual service stage, project preparation completed and cancellation timing.

8. Effective Policy

This Cancellation & Refund Policy is effective immediately.

TJ ROCCOS LTD may update this policy when service processes change. Updated information will be displayed on this page.